Economics and Innovative Technologies


In this article, theoretical aspects of the origin and formation of the Quality Management System (QMS) are investigated, and the researches of the great scientists of this science are analyzed. Along with this, the study will demonstrate that the study of practice and the theory of quality management is the most important method of scientific knowledge, as a prerequisite for the formation of rational and optimal ways of making a decision of possible problems. Unfortunately, very often quality assurance in companies that have implemented quality standards does not meet the established requirements. The main reason is absence of knowledge of the basic philosophies and foundations of quality. This article will highlight the role of Total Quality Management (TQM) in the development of QMS. In the process of studying and writing the article, various materials of leading experts in the field of quality were used. Studies have demonstrated that these postulates and principles will demonstrate the importance of studying the TQM philosophy for more effective application and implementation of quality standards.


1. Deming,E., (2014) Out of crisis: The new paradigm for managing people, systems and processes, 6th edition, Alpina publisher, Moscow, 2014 (Russian version) 2. Faingenbaum, A.V., 1983, Total quality control, McGraw-Hill book company, New york, 3rd edition, 3. Faingenbaum, A.V, 1951, Quality control: principles, practices and administration, McGraw-Hill book company, New york Available at: http://catalog.hathitrust.org/Record/005762512. [Last accessed: 16.02.15] 4. Garvin, D. A. (1988) Managing quality: the strategic and competitive edge. EUA, New York: Harvard Business School. 5. Gierczak,B.,(2014), Management methods and concepts for building competitive advantage in hospitability companies, Sport tourism, [pdf] Available at: http://eds.a.ebscohost.com.ezproxy.sunderland.ac.uk:2048/eds/pdfviewer/pdfviewer?vid =7&sid=cf74f63d-a742-4b71-b99a-1bd13cbce5cb%40sessionmgr4003&hid=4111[Last accessed: 10.03.15] 6. Hoang,D.T., 2010, Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member, Total quality management, vol-21/9, Available at: www.sciencedirect.com[Last accessed: 10.02.15] 7. Juran, J.M. The Quality Trilogy: A Universal Approach to Managing Quality, Quality Progress 19(1986): 8. Morgan et al., (2011), IBM SPSS for introductory Statistics: Use and interpretation. Tayloy&Francis 9. Tsutsui, W., 1996, W.,Edwards Deming and the origins of quality control in Japan, Journal of Japanese studies, vol-22/2, [pdf online] Available at: http://www.jstor.org/discover/10.2307/132975?sid=21106003465053&uid=70&uid=2490 690933&uid=2134&uid=2490690943&uid=2&uid=60&uid=3739272&uid=3[Last accessed: 10.03.15]