This article describes in detail the formation of "Mobile banking" as a modern banking service, its role and importance in the organization of banking services. It has been revealed that mobile banking is one of the foundations for banks to enter the new system and its advantages. The possibilities of remote banking services provided through the Mobile banking application were also presented, as well as the risks in this process. In addition, the reforms being implemented in the country to further improve the quality of customer service of banks and the convenience created for the population to use banking services were analyzed. Also, scientific and practical recommendations on the areas of further development and improvement of remote banking services provided by banks through mobile banking applications and improving their quality were proposed.
1. O‘zbekiston Respublikasi Prezidenti Shavkat Mirziyoyevning 2020 yil 22 sentyabrdagi “Tarmoq va hududlarda raqamli iqtisodiyot hamda elektron hukumatni joriy qilish masalalari bo‘yicha videoselektor yig‘ilishida”gi nutqi. www.president.uz/uz/lists/view/3848 2. O‘zbekiston Respublikasi Prezidentining 2020 yil 12 maydagi “2020-2025 yillarga mo‘ljallangan O‘zbekiston Respublikasining bank tizimini isloh qilish strategiyasi to‘g‘risida”gi PF-5992-sonli farmoni. www.lex.uz 3. Ayupov R.H., Boltaboyeva G.R. Raqamli iqtisodiyot asoslari. Darslik. T.: TMI, 2020. – 11 b. 4. Babkina A.V. Tendensii razvitiya ekonomiki i promыshlennosti v usloviyax sifrovizatsii. Monografiya. SPb.: Izd-vo Politexn. un-ta, 2017. – 12 s. 5. Azlarova A.A. Sovid-19 koronovirus pandemiyasi sharoitida O‘zbekitonda bank soxasini transformatsiyalash jarayonini jadallashtirish // “Iqtisodiyot va innovatsion texnologiyalar” ilmiy-elektron jurnal. №5, sentyabr-oktyabr, 2020 yil. 6. Tojiyev R.R., Rahmatov T.S. Zamonaviy sharoitda bank xizmatlar bozorining nazariy jihatlari // “Iqtisodiyot va innovatsion texnologiyalar” ilmiy elektron jurnali. № 6, noyabr-dekabr, 2020 yil. 7. Mamadiyarov Z.T. Tijorat banklarida masofaviy bank xizmatlarini rivojlantirish. I.f.f.d. (PhD) diss. avtoref. T.: TMI, 2019. – 13 b. 8. Qingji Zhou and others. A study on factors affecting service quality and loyalty intention in mobile banking // Journal of Retailing and Consumer Services, Volume 60, May 2021. – 12 r. 9. Rahmani Z., Tahvildari A., Honarmand H., Yousefi H., Sadegh M. Mobile banking and its benefits // Arabian Journal of Business and Management Review (OMAN Chapter), Vol. 2, No.5, Dec. 2012. – 38 p. 10. Niina M., Matti R., Virpi K. Mobile banking services // Communications of the ACM, Vol. 47, No.5, May 2004. – 44-45 p. 11. Gomachab R. The impact of mobile banking on customer satisfaction: commercial banks of Namibia (Keetmanshoop) // Journal of Internet Banking and Commerce, vol. 23, No. 2, June 2018. – 3 p. 12. Matthew N.O., Mahamadou T., Sarhan M.M., Omonowo D.M. Mobile Banking // International Journals of Advanced Research in computer Science and Software Engineering. Volume-7, Issue-6, 2017. – 75 r. 13. Chat Chuchuen. The perception of mobile banking adoption: the study of behavioral, security, and trust in Thailand // International Journal of Social Science and Humanity, Vol. 6, No. 7, July 2016. – 549 p. 14. Lacmanovic D., Lacmanovic I., Markoski B. Mobile Banking - Financial Services Technology / Conference: MIPRO, proceedings of the 35th international convention, -NBG Group, Zrenjanin, Serbia, 2012. – 3 r. 15. Okan Engin Basar et al. Resource usage analysis of a mobile banking application using sensor and touchscreen-based continuous Authentication // Procedia somputer science, No 155, 2019. – 185-192 p. 16. www.cbu.uz – O‘zbekiston Respublikasi Markaziy bankining rasmiy sayti. 17. https://www.hbs.edu/ris/Publication%20Files/The%20Mobile%20Banking%20and%20Payment%20Revolution1_b37fc319-e15f-46c8-b2f9-c0d4c8327285.pdf
"MOBILE BANKING - WAYS TO DEVELOP A MODERN BANKING SERVICE,"
International Finance and Accounting: Vol. 2021
, Article 16.
Available at: https://uzjournals.edu.uz/interfinance/vol2021/iss2/16