Central Asian Problems of Modern Science and Education


The article explores professional development programs of Marriott hotel staff and analyzes programs such as “In the Beginning”, “Core Management”, “Passport to success”. Based on the strengths of each training program, there are suggestions for improving the skills of hospitality industry professionals.

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[1] Amstrong, R., Connie, M., Go, F., The Importance of cross-culture expectations in the Measurement of Service Quality Perceptions in the Hotel Industry, Int. J. Hospitality Management 2017, vol. 16, No 2, pp.181-190. [2] Koval Svitlana. Employee Training and Development. Institute of Hospitality Management in Prague. 2015-p.22-25. [3] Michael Armstrong 1992. Human Resource Management Strategy & Action. London. Kogan Page. [4] Mukhles M Al-Ababneh. Service Quality in the Hospitality Industry. Journal of Tourism and Hospitality2016,6:1. [5] Mukhles M. Al-Ababneh. Employees’ perspectives of service quality in hotels. Research in Hospitality Management 2016, 6(2): 189–193. [6] Sandeep Malik. Importance of training and development in tourism industry. International Refereed Journal of Reviews and Research 2018,vol.6 [7] Wajdi Milhem. Khalil Abushamsieh. Maria Nieves Pйrez Arуstegui. Training Strategies, Theories and Types. Journal of Accounting – Business & Management vol. 21 no. 1 (2014) 12-26. [8] https://www.hotelmanagement.net/human-resources/hr-marriott-employee- training-and-development-program [14.01.2020] [9] https://uzbektourism.uz/ru/newnews/gup?id=2 [05.01.2020] [10] https://lex.uz/docs/4474527 [02.02.2020]

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